{"_id":"59cc3056235d480010a1954e","category":{"_id":"59cc3054235d480010a1952a","version":"59cc3054235d480010a19527","project":"54cc14d03be4370d0082ac5d","__v":0,"sync":{"url":"","isSync":false},"reference":false,"createdAt":"2015-01-30T23:48:44.836Z","from_sync":false,"order":2,"slug":"performing-transactions","title":"Performing Transactions"},"user":"54595f39df560c0800b40fc0","parentDoc":null,"project":"54cc14d03be4370d0082ac5d","version":{"_id":"59cc3054235d480010a19527","project":"54cc14d03be4370d0082ac5d","__v":1,"createdAt":"2017-09-27T23:12:20.008Z","releaseDate":"2017-09-27T23:12:20.008Z","categories":["59cc3054235d480010a19528","59cc3054235d480010a19529","59cc3054235d480010a1952a","59cc3054235d480010a1952b","59cc3054235d480010a1952c","59cc3054235d480010a1952d","59cc3054235d480010a1952e","59cc3054235d480010a1952f","59cc3054235d480010a19530"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"1.9.0","version":"1.9.0"},"githubsync":"","__v":0,"updates":[],"next":{"pages":[],"description":""},"createdAt":"2015-01-30T23:53:00.564Z","link_external":false,"link_url":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":4,"body":"Processing a Refund or a Void is similar to processing a Purchase.\n\nThe process begins with selecting a Transaction which you want to Refund or Void. You can perform this selection from the Transactions View, or a Customer's Transactions List.\n\nFor example to refund a transaction for a Customer, we first select the transaction at the bottom of this Customer's Transactions List:\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/LiBB3u34QmaMi3ewiQng_Refund%20Example%20-%201%20Customer%20Transaction%20List.png\",\n        \"Refund Example - 1 Customer Transaction List.png\",\n        \"2760\",\n        \"1360\",\n        \"#fc746c\",\n        \"\"\n      ],\n      \"caption\": \"Customer Transaction List\"\n    }\n  ]\n}\n[/block]\nTo perform a Refund of this Transaction, we click the Refund button in the top right of the Transaction Detail View:\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/m7TdjkhSadbEiUCnb6w7_Refund%20Example%20-%202%20Transaction%20to%20Refund.png\",\n        \"Refund Example - 2 Transaction to Refund.png\",\n        \"2764\",\n        \"1124\",\n        \"\",\n        \"\"\n      ],\n      \"caption\": \"Transaction Detail View - Transaction to Refund\"\n    }\n  ]\n}\n[/block]\nYou will now see a Confirm Refund Dialog. To confirm the Refund, click Refund in the Dialog.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/H3wZIMjnTpaHvXT03q57_Refund%20Example%20-%203%20Confirm%20Refund%20Dialog.png\",\n        \"Refund Example - 3 Confirm Refund Dialog.png\",\n        \"1154\",\n        \"446\",\n        \"#5ca4a4\",\n        \"\"\n      ],\n      \"caption\": \"Confirm Refund Dialog\"\n    }\n  ]\n}\n[/block]\nYou will now see a Transaction Dialog showing the completed and approved Refund Transaction.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/2eyPyMvZT5uAeIFwK7zu_Refund%20Example%20-%204%20Refund%20Completed%20Dialog.png\",\n        \"Refund Example - 4 Refund Completed Dialog.png\",\n        \"1152\",\n        \"844\",\n        \"#5ca4a4\",\n        \"\"\n      ],\n      \"caption\": \"Refund Transaction Completed and Approved\"\n    }\n  ]\n}\n[/block]\nUpon closing the completed Transaction Dialog, you will be returned to the Transactions View, with the new Refund Transaction appearing at the top of the list.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/En2BSS1WSSKc0vyNhP9U_Refund%20Example%20-%205%20Transactions%20View%20after%20Refund.png\",\n        \"Refund Example - 5 Transactions View after Refund.png\",\n        \"2762\",\n        \"520\",\n        \"#5ca4a4\",\n        \"\"\n      ],\n      \"caption\": \"Refund Transaction Appears in Transactions View\"\n    }\n  ]\n}\n[/block]\nPerforming a Void is exactly the same process, except you press the Void button instead of the Refund button on the Transaction Detail View.","excerpt":"","slug":"voids-and-refunds","type":"basic","title":"Refunds and Voids"}
Processing a Refund or a Void is similar to processing a Purchase. The process begins with selecting a Transaction which you want to Refund or Void. You can perform this selection from the Transactions View, or a Customer's Transactions List. For example to refund a transaction for a Customer, we first select the transaction at the bottom of this Customer's Transactions List: [block:image] { "images": [ { "image": [ "https://files.readme.io/LiBB3u34QmaMi3ewiQng_Refund%20Example%20-%201%20Customer%20Transaction%20List.png", "Refund Example - 1 Customer Transaction List.png", "2760", "1360", "#fc746c", "" ], "caption": "Customer Transaction List" } ] } [/block] To perform a Refund of this Transaction, we click the Refund button in the top right of the Transaction Detail View: [block:image] { "images": [ { "image": [ "https://files.readme.io/m7TdjkhSadbEiUCnb6w7_Refund%20Example%20-%202%20Transaction%20to%20Refund.png", "Refund Example - 2 Transaction to Refund.png", "2764", "1124", "", "" ], "caption": "Transaction Detail View - Transaction to Refund" } ] } [/block] You will now see a Confirm Refund Dialog. To confirm the Refund, click Refund in the Dialog. [block:image] { "images": [ { "image": [ "https://files.readme.io/H3wZIMjnTpaHvXT03q57_Refund%20Example%20-%203%20Confirm%20Refund%20Dialog.png", "Refund Example - 3 Confirm Refund Dialog.png", "1154", "446", "#5ca4a4", "" ], "caption": "Confirm Refund Dialog" } ] } [/block] You will now see a Transaction Dialog showing the completed and approved Refund Transaction. [block:image] { "images": [ { "image": [ "https://files.readme.io/2eyPyMvZT5uAeIFwK7zu_Refund%20Example%20-%204%20Refund%20Completed%20Dialog.png", "Refund Example - 4 Refund Completed Dialog.png", "1152", "844", "#5ca4a4", "" ], "caption": "Refund Transaction Completed and Approved" } ] } [/block] Upon closing the completed Transaction Dialog, you will be returned to the Transactions View, with the new Refund Transaction appearing at the top of the list. [block:image] { "images": [ { "image": [ "https://files.readme.io/En2BSS1WSSKc0vyNhP9U_Refund%20Example%20-%205%20Transactions%20View%20after%20Refund.png", "Refund Example - 5 Transactions View after Refund.png", "2762", "520", "#5ca4a4", "" ], "caption": "Refund Transaction Appears in Transactions View" } ] } [/block] Performing a Void is exactly the same process, except you press the Void button instead of the Refund button on the Transaction Detail View.